{"url":"/api-reference/partner-webservice/accept-a-quoted-license-order-into-the-msp-pool","method":"POST","path":"/api/partner/license/acceptPoolOrder","tag":"Partner Webservice","title":"Accept a quoted license order into the MSP pool","operation":{"description":"MSP only. Step 2 of 2 (D28-D30): records the partner's acknowledgement (checkbox, typed signature, the quote total / currency / terms version as shown; the server adds the accepting user's name and email, the time, client IP and user agent) on the pool opportunity. Salesforce then bills the order, mints the claim key and the licenses land in the pool with no further call (poll getPool). Answers 202 ORDER_SUBMITTED, also when the order had already been accepted (replay). The daily cap is consumed here. On success an audit event carries the acknowledgement and a receipt email with the lines, prices, term dates, auto-renew terms and acceptance time goes to the accepting user and the MSP admins. Errors: 400 ACKNOWLEDGEMENT_REQUIRED (agreed false), SIGNATURE_REQUIRED (blank), PROVISION_CAP_EXCEEDED (detail = remainingToday), SELF_PROVISIONING_DISABLED; 403 NOT_VERIFIED_MSP, ORDER_NOT_YOURS; 404 ORDER_NOT_FOUND; 409 QUOTE_CHANGED (total, currency or terms version differ from the quote on record); 410 QUOTE_EXPIRED (also for a cancelled or otherwise closed quote); 503 SALESFORCE_UNAVAILABLE (acceptance NOT recorded; retry, idempotent on orderId). No claim code ever appears in any response.","operationId":"acceptPoolOrder","parameters":[{"description":"Authentication scheme identifier. Use `api-token` or `partner-api-token` with the `x-auth-apikey` header, `api` or `partner-api` with `x-auth-apikey` plus a client certificate, `api-oauth-token` or `partner-api-oauth-token` with `x-auth-access-token`, and `federated-token` with `x-auth-ft`. A request with `Authorization: Bearer <token>` and no `x-auth-scheme` is treated as OAuth, and `federated-token` may also be sent as the `x-auth-scheme` and `x-auth-ft` query parameters.","example":"partner-api-token","in":"header","name":"x-auth-scheme","required":false,"schema":{"default":"partner-api-token","enum":["api-token","api","api-oauth-token","federated-token","partner-api-token","partner-api","partner-api-oauth-token"],"type":"string"}},{"description":"Client organization UUID (22-character RUUID), for partner credentials only. With it the call runs in that client organization with the partner support authority's role. Without it a partner credential runs as the partner organization, which outside the partner endpoints is deprecated (responses carry `Deprecation` and `Sunset: Tue, 05 Jan 2027 00:00:00 GMT`). A malformed value returns 400 `INVALID_AUTH_ORG`; a client organization the partner cannot access returns 403 `PARTNER_CLIENT_ACCESS_DENIED`.","in":"header","name":"x-auth-org","required":false,"schema":{"format":"RUUID","maxLength":22,"minLength":22,"type":"string"}}],"requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/Partner_msp_AcceptPoolOrderWSRequest"}}}},"responses":{"202":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/Partner_msp_AcceptPoolOrderWSResponse"}}},"description":"Order submitted"},"400":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiErrorResponse"}}},"description":"Bad Request. errorCode is one of: BAD_REQUEST, VALIDATION_FAILED, MISSING_REQUIRED_FIELD, INVALID_JSON, INVALID_REQUEST_BODY, FEATURE_NOT_ENABLED, INVALID_AUTH_ORG, LOCATION_NOT_FOUND, SELF_PROVISIONING_DISABLED, SKU_NOT_ALLOWED, QUANTITY_INVALID, AUTO_RENEW_REQUIRED, PROVISION_CAP_EXCEEDED, ACKNOWLEDGEMENT_REQUIRED, SIGNATURE_REQUIRED, APEX_VALIDATION, SKU_NOT_IN_PRICEBOOK.","shared":true},"401":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiErrorResponse"}}},"description":"Unauthorized. errorCode is one of: UNAUTHENTICATED, INVALID_CREDENTIAL, CREDENTIAL_EXPIRED, CREDENTIAL_REVOKED, CERTIFICATE_MISMATCH.","shared":true},"403":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiErrorResponse"}}},"description":"Forbidden. errorCode is one of: FORBIDDEN, DOMAIN_NOT_ALLOWED, DEVICE_SCOPE_MISMATCH, ROLE_NOT_PERMITTED, FUNCTIONALITY_REQUIRED, PARTNER_FUNCTIONALITY_REQUIRED, PERMISSION_REQUIRED, PARTNER_CLIENT_ACCESS_DENIED, HARDWARE_NOT_AVAILABLE, HARDWARE_ALREADY_REGISTERED, PARTNER_PORTAL_NOT_ENABLED, MANAGED_BY_MSP, SUPER_ADMIN_RESTRICTED_BY_MSP, MSP_DESIGNATION_INVALID, NOT_MANAGED_CLIENT, NOT_VERIFIED_MSP, ORDER_NOT_YOURS.","shared":true},"429":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiErrorResponse"}}},"description":"Too Many Requests. errorCode is one of: RATE_LIMITED, QUOTE_RATE_LIMITED.","shared":true},"500":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiErrorResponse"}}},"description":"Internal Server Error. errorCode is one of: INTERNAL_ERROR.","shared":true},"503":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiErrorResponse"}}},"description":"Service Unavailable. errorCode is one of: SERVICE_UNAVAILABLE, SALESFORCE_UNAVAILABLE.","shared":true}},"security":[{"ApiKeyAuth":[]},{"oauth2":["write"]}],"summary":"Accept a quoted license order into the MSP pool","tags":["Partner Webservice"]},"auth":{"headers":[{"description":"Your Rhombus API key. Must be accompanied by the `x-auth-scheme` header set to `api-token` (or `partner-api-token` for partner endpoints).","in":"header","name":"x-auth-apikey","type":"apiKey"}],"oauthScopes":["write"]},"components":{"schemas":{"ApiErrorResponse":{"description":"Body of every error response. Branch on errorCode; show errorMsg. Fields are only ever added.","properties":{"code":{"description":"Legacy alias of errorCode, present only for endpoint-specific codes.","type":"string"},"detail":{"description":"Legacy alias of errorMsg, present only for endpoint-specific codes.","type":"string"},"error":{"description":"Always true.","type":"boolean"},"errorCode":{"description":"Stable, machine-readable code. New codes may be added; treat unknown codes as their HTTP status. Status 200 marks codes returned in a 200 body with error true. Catalog:\n- BAD_REQUEST (400): The request is invalid.\n- VALIDATION_FAILED (400): The request failed validation.\n- MISSING_REQUIRED_FIELD (400): The request is missing a required field.\n- INVALID_JSON (400): The request body is not valid JSON.\n- INVALID_REQUEST_BODY (400): The request body does not match the expected object structure.\n- METHOD_NOT_ALLOWED (405): This endpoint does not accept that HTTP method; the Allow header lists the ones it does.\n- UNSUPPORTED_MEDIA_TYPE (415): This endpoint does not accept that Content-Type. Send application/json.\n- FEATURE_NOT_ENABLED (400): This feature is not enabled for the organization.\n- UNAUTHENTICATED (401): Authentication is required. Supply valid credentials.\n- FORBIDDEN (403): You do not have permission to perform this action.\n- NOT_FOUND (404): The requested resource was not found.\n- CONFLICT (409): The request conflicts with the current state of the resource.\n- RATE_LIMITED (429): Too many requests; try again later.\n- INTERNAL_ERROR (500): An unexpected error occurred.\n- SERVICE_UNAVAILABLE (503): The service is temporarily unavailable; try again shortly.\n- REQUEST_FAILED (200): The request could not be completed.\n- INVALID_CREDENTIAL (401): The supplied credential is malformed or not recognized.\n- CREDENTIAL_EXPIRED (401): The supplied credential has expired.\n- CREDENTIAL_REVOKED (401): The supplied credential has been revoked.\n- CERTIFICATE_MISMATCH (401): The client certificate does not match the supplied credential.\n- INVALID_AUTH_ORG (400): The x-auth-org header is not a valid organization UUID.\n- DOMAIN_NOT_ALLOWED (403): Requests from this domain are not allowed for this credential.\n- DEVICE_SCOPE_MISMATCH (403): This token is scoped to a different device.\n- ROLE_NOT_PERMITTED (403): Your role does not permit access to this organization.\n- FUNCTIONALITY_REQUIRED (403): Your role is missing a functionality this action requires.\n- PARTNER_FUNCTIONALITY_REQUIRED (403): Your partner role is missing a functionality this action requires.\n- PERMISSION_REQUIRED (403): Your role does not have the required permission on the requested resource.\n- PARTNER_CLIENT_ACCESS_DENIED (403): Your partner organization does not have access to this client organization.\n- HARDWARE_NOT_AVAILABLE (403): No hardware with this serial number is available for your organization to register.\n- HARDWARE_ALREADY_REGISTERED (403): This hardware is already registered to an organization. Remove it from that organization before registering it again.\n- LOCATION_NOT_FOUND (400): The location was not found in the target organization.\n- PARTNER_PORTAL_NOT_ENABLED (403): The partner portal is not enabled for your partner organization. Contact Rhombus support.\n- MANAGED_BY_MSP (403): This organization is managed by a Managed Service Provider. Contact the provider or Rhombus support.\n- SUPER_ADMIN_RESTRICTED_BY_MSP (403): The Super Admin role in this organization is managed by a Managed Service Provider. Contact the provider or Rhombus support.\n- MSP_DESIGNATION_INVALID (403): This operation requires an active, signed Managed Service Provider designation.\n- NOT_MANAGED_CLIENT (403): This organization is not a managed client of your Managed Service Provider account.\n- DEVICES_STILL_REGISTERED (200): Devices are still registered in this client organization.\n- LICENSES_STILL_ASSIGNED (200): Licenses you own are still assigned to devices in this client organization.\n- DOOR_BOUND_HARDWARE (200): This device is bound to one or more access-controlled doors. Remove the bindings in the source organization before moving it.\n- CONFIRM_NAME_MISMATCH (409): The confirmation text does not match the client organization name.\n- DUPLICATE_CLIENT_NAME (409): You already manage a client organization with this name. Set allowDuplicateName to create it anyway.\n- LICENSE_V2_DISABLED (409): Pooled licenses cannot be assigned to this client organization because it is not on license entitlements. Contact Rhombus support.\n- INSUFFICIENT_POOL_LICENSES (409): Not enough unassigned licenses of this product in the pool.\n- SELF_PROVISIONING_DISABLED (400): License self-provisioning is not enabled for your account. Contact your Rhombus account owner.\n- SKU_NOT_ALLOWED (400): This product cannot be self-provisioned.\n- QUANTITY_INVALID (400): The requested quantity is outside the allowed range for one order.\n- AUTO_RENEW_REQUIRED (400): autoRenew (true or false) is required.\n- PROVISION_CAP_EXCEEDED (400): This order exceeds the number of licenses you may provision today. Contact your Rhombus account owner.\n- ACKNOWLEDGEMENT_REQUIRED (400): You must review and agree to the order terms before placing the order.\n- SIGNATURE_REQUIRED (400): Type your name to sign the order.\n- APEX_VALIDATION (400): Salesforce rejected the order.\n- SKU_NOT_IN_PRICEBOOK (400): This product is not in your partner pricebook. Contact your Rhombus account owner.\n- NOT_VERIFIED_MSP (403): Your account is not an approved Managed Service Provider. Contact your Rhombus account owner.\n- ORDER_NOT_YOURS (403): This order belongs to another partner.\n- ORDER_NOT_FOUND (404): No such order for your organization.\n- PROVISION_REPLAY_MISMATCH (409): This request id was already used for a different product, quantity or auto-renew setting. Start a new order.\n- QUOTE_RECALCULATING (409): The quote is still being calculated. Wait a moment for the prices, then accept it again.\n- ORDER_NOT_CANCELLABLE (409): Only a quote that has not been accepted can be cancelled.\n- QUOTE_EXPIRED (410): This quote is no longer open for acceptance. Ask for a new quote.\n- QUOTE_RATE_LIMITED (429): Too many quotes were requested for your organization in the last minute. Try again shortly.\n- SALESFORCE_UNAVAILABLE (503): The order could not be processed right now and nothing was changed. Try again in a few minutes, or contact your Rhombus account owner.","type":"string","x-rhombus-error-codes":[{"code":"BAD_REQUEST","message":"The request is invalid.","status":400},{"code":"VALIDATION_FAILED","message":"The request failed validation.","status":400},{"code":"MISSING_REQUIRED_FIELD","message":"The request is missing a required field.","status":400},{"code":"INVALID_JSON","message":"The request body is not valid JSON.","status":400},{"code":"INVALID_REQUEST_BODY","message":"The request body does not match the expected object structure.","status":400},{"code":"METHOD_NOT_ALLOWED","message":"This endpoint does not accept that HTTP method; the Allow header lists the ones it does.","status":405},{"code":"UNSUPPORTED_MEDIA_TYPE","message":"This endpoint does not accept that Content-Type. Send application/json.","status":415},{"code":"FEATURE_NOT_ENABLED","message":"This feature is not enabled for the organization.","status":400},{"code":"UNAUTHENTICATED","message":"Authentication is required. Supply valid credentials.","status":401},{"code":"FORBIDDEN","message":"You do not have permission to perform this action.","status":403},{"code":"NOT_FOUND","message":"The requested resource was not found.","status":404},{"code":"CONFLICT","message":"The request conflicts with the current state of the resource.","status":409},{"code":"RATE_LIMITED","message":"Too many requests; try again later.","status":429},{"code":"INTERNAL_ERROR","message":"An unexpected error occurred.","status":500},{"code":"SERVICE_UNAVAILABLE","message":"The service is temporarily unavailable; try again shortly.","status":503},{"code":"REQUEST_FAILED","message":"The request could not be completed.","status":200},{"code":"INVALID_CREDENTIAL","message":"The supplied credential is malformed or not recognized.","status":401},{"code":"CREDENTIAL_EXPIRED","message":"The supplied credential has expired.","status":401},{"code":"CREDENTIAL_REVOKED","message":"The supplied credential has been revoked.","status":401},{"code":"CERTIFICATE_MISMATCH","message":"The client certificate does not match the supplied credential.","status":401},{"code":"INVALID_AUTH_ORG","message":"The x-auth-org header is not a valid organization UUID.","status":400},{"code":"DOMAIN_NOT_ALLOWED","message":"Requests from this domain are not allowed for this credential.","status":403},{"code":"DEVICE_SCOPE_MISMATCH","message":"This token is scoped to a different device.","status":403},{"code":"ROLE_NOT_PERMITTED","message":"Your role does not permit access to this organization.","status":403},{"code":"FUNCTIONALITY_REQUIRED","message":"Your role is missing a functionality this action requires.","status":403},{"code":"PARTNER_FUNCTIONALITY_REQUIRED","message":"Your partner role is missing a functionality this action requires.","status":403},{"code":"PERMISSION_REQUIRED","message":"Your role does not have the required permission on the requested resource.","status":403},{"code":"PARTNER_CLIENT_ACCESS_DENIED","message":"Your partner organization does not have access to this client organization.","status":403},{"code":"HARDWARE_NOT_AVAILABLE","message":"No hardware with this serial number is available for your organization to register.","status":403},{"code":"HARDWARE_ALREADY_REGISTERED","message":"This hardware is already registered to an organization. Remove it from that organization before registering it again.","status":403},{"code":"LOCATION_NOT_FOUND","message":"The location was not found in the target organization.","status":400},{"code":"PARTNER_PORTAL_NOT_ENABLED","message":"The partner portal is not enabled for your partner organization. Contact Rhombus support.","status":403},{"code":"MANAGED_BY_MSP","message":"This organization is managed by a Managed Service Provider. Contact the provider or Rhombus support.","status":403},{"code":"SUPER_ADMIN_RESTRICTED_BY_MSP","message":"The Super Admin role in this organization is managed by a Managed Service Provider. Contact the provider or Rhombus support.","status":403},{"code":"MSP_DESIGNATION_INVALID","message":"This operation requires an active, signed Managed Service Provider designation.","status":403},{"code":"NOT_MANAGED_CLIENT","message":"This organization is not a managed client of your Managed Service Provider account.","status":403},{"code":"DEVICES_STILL_REGISTERED","message":"Devices are still registered in this client organization.","status":200},{"code":"LICENSES_STILL_ASSIGNED","message":"Licenses you own are still assigned to devices in this client organization.","status":200},{"code":"DOOR_BOUND_HARDWARE","message":"This device is bound to one or more access-controlled doors. Remove the bindings in the source organization before moving it.","status":200},{"code":"CONFIRM_NAME_MISMATCH","message":"The confirmation text does not match the client organization name.","status":409},{"code":"DUPLICATE_CLIENT_NAME","message":"You already manage a client organization with this name. Set allowDuplicateName to create it anyway.","status":409},{"code":"LICENSE_V2_DISABLED","message":"Pooled licenses cannot be assigned to this client organization because it is not on license entitlements. Contact Rhombus support.","status":409},{"code":"INSUFFICIENT_POOL_LICENSES","message":"Not enough unassigned licenses of this product in the pool.","status":409},{"code":"SELF_PROVISIONING_DISABLED","message":"License self-provisioning is not enabled for your account. Contact your Rhombus account owner.","status":400},{"code":"SKU_NOT_ALLOWED","message":"This product cannot be self-provisioned.","status":400},{"code":"QUANTITY_INVALID","message":"The requested quantity is outside the allowed range for one order.","status":400},{"code":"AUTO_RENEW_REQUIRED","message":"autoRenew (true or false) is required.","status":400},{"code":"PROVISION_CAP_EXCEEDED","message":"This order exceeds the number of licenses you may provision today. Contact your Rhombus account owner.","status":400},{"code":"ACKNOWLEDGEMENT_REQUIRED","message":"You must review and agree to the order terms before placing the order.","status":400},{"code":"SIGNATURE_REQUIRED","message":"Type your name to sign the order.","status":400},{"code":"APEX_VALIDATION","message":"Salesforce rejected the order.","status":400},{"code":"SKU_NOT_IN_PRICEBOOK","message":"This product is not in your partner pricebook. Contact your Rhombus account owner.","status":400},{"code":"NOT_VERIFIED_MSP","message":"Your account is not an approved Managed Service Provider. Contact your Rhombus account owner.","status":403},{"code":"ORDER_NOT_YOURS","message":"This order belongs to another partner.","status":403},{"code":"ORDER_NOT_FOUND","message":"No such order for your organization.","status":404},{"code":"PROVISION_REPLAY_MISMATCH","message":"This request id was already used for a different product, quantity or auto-renew setting. Start a new order.","status":409},{"code":"QUOTE_RECALCULATING","message":"The quote is still being calculated. Wait a moment for the prices, then accept it again.","status":409},{"code":"ORDER_NOT_CANCELLABLE","message":"Only a quote that has not been accepted can be cancelled.","status":409},{"code":"QUOTE_EXPIRED","message":"This quote is no longer open for acceptance. Ask for a new quote.","status":410},{"code":"QUOTE_RATE_LIMITED","message":"Too many quotes were requested for your organization in the last minute. Try again shortly.","status":429},{"code":"SALESFORCE_UNAVAILABLE","message":"The order could not be processed right now and nothing was changed. Try again in a few minutes, or contact your Rhombus account owner.","status":503}]},"errorMsg":{"description":"Client-facing message.","type":"string"},"msg":{"description":"Legacy: the HTTP reason phrase.","type":"string"},"status":{"description":"The HTTP status code.","format":"int32","type":"integer"},"timestamp":{"description":"Epoch milliseconds.","format":"int64","type":"integer"},"txid":{"description":"Transaction id, also in the x-rhombus-txid header. 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Must be this partner's, QUOTED, calculated and unexpired.","nullable":true,"type":"string"},"requestId":{"description":"The client request id the quote was asked under (optional; when given it must be the order's).","nullable":true,"type":"string"}},"type":"object"},"Partner_msp_AcceptPoolOrderWSResponse":{"description":"202: the acknowledgement is recorded on the pool opportunity's quote and Salesforce is advancing it; the claim key is emailed to the partner later and claimed in the console (poll getPool for the order's stage). 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Recorded on the Salesforce quote as Customer_Name__c + Customer_Acknowledged__c (field history keeps who / when).","properties":{"agreed":{"description":"\"I have reviewed and agree to these terms on behalf of <partner>\"; must be true (400 ACKNOWLEDGEMENT_REQUIRED).","nullable":true,"type":"boolean"},"typedName":{"description":"The accepting person's typed name; must not be blank (400 SIGNATURE_REQUIRED). Stored as the quote's customer name.","nullable":true,"type":"string"}},"type":"object"}},"securitySchemes":{"ApiKeyAuth":{"description":"Your Rhombus API key. Must be accompanied by the `x-auth-scheme` header set to `api-token` (or `partner-api-token` for partner endpoints).","in":"header","name":"x-auth-apikey","type":"apiKey"},"oauth2":{"description":"OAuth 2.0 authorization code flow with PKCE (`S256`). Send the access token as `Authorization: Bearer <token>`. 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